1. Contact Details

Teacher Ashley is operated by Ashley Roberts as a sole trader in the United Kingdom.

If you have any questions about how your personal information is used, you can contact Teacher Ashley using the email address above.

2. Information We Collect

Depending on how you use the website or services, we may collect the following personal information:

• Your name and contact details.
• Your email address.
• Information about your English learning goals and the type of lesson you are interested in.
• Information you provide when communicating with Teacher Ashley by email.
• Information relating to lessons or lesson packages you purchase.
• Payment and transaction information relating to purchases made through Stripe.
• Information you provide about your English level, IELTS preparation or learning progress where relevant to your lessons.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries submitted through the website contact form or by email.
• Communicate with you about lessons and lesson packages.
• Understand your English learning goals and tailor lessons to your needs.
• Provide IELTS Speaking preparation, Business English and General English coaching.
• Manage lesson bookings and purchased packages.
• Process and keep appropriate records of payments and transactions.
• Respond to complaints, questions or claims.
• Maintain records where this is necessary to comply with legal obligations.

4. Lawful Bases

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Depending on the circumstances, we rely on the following lawful bases:

Contract

We may need to use your personal information to enter into or carry out an agreement with you, including providing lessons and managing lesson packages.

Legitimate Interests

We may use personal information where this is necessary for the reasonable operation of the Teacher Ashley service, responding to enquiries, communicating with customers, managing lessons and maintaining appropriate business records.

We limit this processing to information that is reasonably necessary for these purposes and consider the potential impact on individuals.

Legal Obligation

We may use and retain certain information where this is necessary to comply with legal or regulatory requirements.

5. Children

Teacher Ashley's services may be used by people under the age of 18. Where personal information relating to a child is provided, it will be handled in accordance with applicable UK data protection law.

Teacher Ashley does not routinely request or collect special category information through the website.

6. Where We Get Information From

We normally collect personal information directly from you.

This may happen when you:

• Submit the contact form on the website.
• Send an email to Teacher Ashley.
• Purchase a lesson or lesson package.
• Communicate with Teacher Ashley about lessons or your learning goals.

7. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information relating to enquiries and communications will generally be kept for as long as necessary to respond to the enquiry, manage the relationship and deal with any related questions, complaints or claims.

Information relating to lessons and purchases may be kept for longer where this is reasonably necessary to manage the service, resolve disputes or comply with legal or accounting requirements.

Where the law requires certain records to be retained for a specific period, we will retain them for the required period.

When personal information is no longer required, it will be securely deleted or otherwise disposed of as appropriate.

8. Who We Share Information With

We use selected third-party service providers to operate the website, process contact form submissions and process payments.

Netlify

Netlify provides website hosting and processes contact form submissions submitted through the Teacher Ashley website.

Stripe

Stripe processes payments for English coaching lessons and lesson packages through its secure payment services.

Google (Gmail)

Google (Gmail) is used to receive and manage enquiries submitted through the website contact form and by email.

We do not sell your personal information.

We do not use embedded social media feeds or social media tracking widgets on this website. Social media icons on the website simply link to external social media profiles.

9. International Transfers

Some of the third-party service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, appropriate safeguards are used in accordance with applicable UK data protection law.

Netlify

Netlify may process personal information in the United States. Where applicable, transfers are supported by the UK Extension to the EU-US Data Privacy Framework, which provides an approved mechanism for transferring personal information from the UK to participating organisations in the United States.

Stripe

Stripe may process personal information in the United States. Where applicable, transfers are supported by the UK Extension to the EU-US Data Privacy Framework, which provides an approved mechanism for transferring personal information from the UK to participating organisations in the United States.

Where necessary, additional appropriate safeguards may be used in accordance with applicable UK data protection law.

If you would like further information about the safeguards used for international transfers, you can contact Teacher Ashley using the email address provided in this Privacy Policy.

10. Keeping Your Information Secure

Teacher Ashley takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete personal information.
• Ask us to delete personal information where applicable.
• Ask us to restrict how your personal information is processed in certain circumstances.
• Object to certain processing of your personal information.
• Request data portability where this right applies.

The availability of these rights depends on the circumstances and the lawful basis on which your information is processed.

To exercise a data protection right, please contact Teacher Ashley using:

contact.teacherashley@gmail.com

We will respond to valid requests without undue delay and, where applicable, within the period required by law.

12. Complaints

If you have concerns about how Teacher Ashley uses your personal information, please contact us first so that we can try to resolve the issue.

You can make a data protection complaint by email:

contact.teacherashley@gmail.com

If you remain unhappy after raising a complaint with us, you can complain to the Information Commissioner's Office (ICO).

13. Changes to This Privacy Policy

Teacher Ashley may update this Privacy Policy when necessary to reflect changes to the website, services, data processing practices or applicable law.

The latest version will always be published on this website together with the date it was last updated.